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The Network Upgrade Team
Telco Admin Technical Support Engineers are responsible for providing high-quality technical support for the telecom industry.
Telcoadmin Engineers & Project Manager have vast experience in all types of equipment and can work independently or as Supporting roll and working in conjunction with in-house team engineering and project management rolls, from a single engineer for a one off fix to a full Project and Engineering team Telcoadmin offer a Turnkey solution to any size project.
Telcoadmin’s flexible multilingual team are ready support you wher ever is need. USA, Canada, Latin America, EMEA & APAC
Our Network Support Engineers support a vast range of OEM equipment,
Including, Nortel Networks, Ciena, Overture, Fujitsu, Tellabs, Coriant, Marconi, Alcatel-Lucent & CISCO
Remote and onsite upgrades
Hardware and software upgrades
Telcoadmin Manage full turnkey software & hardware upgrades, including arranging upgrade windows, remote and onsite support
Responsibilities include:
- Taking ownership of technical issues and working with your development groups to resolve more advanced issues when necessary
- Resolving escalated customer issues without the need for team lead intervention.
- Documenting troubleshooting and problem resolution steps.
- Participation in providing training to customers as required
- End to end Project Management
- Telcoadmin offer a viable alternative to OEM support
Network Upgrades
Network Hardware and Software Upgrades
Optimize your Network and software investment with expert upgrade services
ESSENTIALS:
Direct access to a team of upgrade experts
Efficient upgrade execution to minimize downtime
Increased ability to free up support staff and focus on strategic business requirements
Business Challenge
Successful organizations understand the importance of keeping business-critical applications up to date and how downtime or reduced performance can adversely impact productivity, efficiency, customer satisfaction, and even time to market. Telco Admin Software Upgrade Service will save you time and minimize cost by offloading the preparation, delivery, and post-work that is associated with your software upgrades. The ability to access a team of upgrade experts throughout each event results in a streamlined, high-quality upgrade and a higher return on your software investment.
Service Description
The Telco Admin Software Upgrade Service, is available to Enhanced any existing support maintenance agreement.
Our team of upgrade experts document, model, and perform upgrades to your requirements
A TAC upgrade expert will work with you to ensure that your upgrade is performed efficiently and successfully. Remote support connectivity to your network management server via connect-home and/or Webex must be in place for the TAC upgrade expert to perform the service. TAC experts will make certain that all upgrade activities run as smoothly as possible and will bring your environment back to operation in the shortest possible time.
Service Value
When you order a Software Upgrade Service, our team of experts will handle all of the details related to your upgrades while you and your IT staff focus on making contributions in other areas of the business.
Specific benefits of the TAC Software Upgrade Service include:
- A team of experts who specialize in upgrades, freeing up your IT staff
- Greater interoperability, functionality, and performance
- Assist in any upgrade installation/implementation issues
- Efficient scheduling, preparation, and execution of upgrades
- Availability outside of business hours
- Comprehensive post-upgrade assessments
- Compliance with any Corporate or government best practices
- Telcoadmin Network software upgrade capabilities cover a vast array of equipment including Nortel Networks, Ciena, Overture, Tellabs, Fujitsu, Cisco
- Remote and onsite upgrades
- Hardware and software upgrades
- Telcoadmin Manage full turnkey software & hardware upgrades, including arranging maintenance windows, with remote and onsite support