Our Avaya TAC Engineers are responsible remote maintenance support, on-site repair, root-cause analysis, system design, and system implementation.

A software foundation that’s open, highly reliable and extensible, Avaya Aura Communications Manager offers an IP telephony platform for enterprises large and small. Avaya Aura Communication Manager delivers centralized call control resilient, distributed network. A wide range of servers, gateways, analogue, digital, and IUP-based communication devices is supported. Advance built-in capabilities include mobility applications, call centre feautres, confernce calling, and E911 capabilities.

Nortel HDD’s are difficult to find and replace!

Designed for business with complex contact-centre operations and high call volume, Avaya CMS (Call Management System) is a detabase, administration and reporting application to help business identify operational issues and take immediate action to solve them. Using a familiar Windows interface, managers can view data and recieve customized threshold and exception alerts, all in real time with Avaya CMS. They can also view historical data, managers can make faster, better informed decisions, for more effective contact-centere operation.

Avaya Aura Experience Portal is an open standards-based platform for automating and outbound voice and video customer care. Offering industry-leading realibility and scalability, it comes with robust management and reporting features to help reduce costs and simplify operations. This market leading IVR technnology can answer incoming calls, ask questions and provide information using both synthesized and pre-recorded speech as well as take inputs via spoken word, touch tones, dial pulse, or TDD (Telecommunications Device for the Deaf).

Avaya Aura Experience Portal can be used in stand-alone configutation, connected to a public switched telephone network either directly, or from behind an on premises switch.

Avaya Aura Session Manager is the core of Avaya’s revolutionary Session Initiated Protocol (SIP) based architecture. The Session Manager platform makes it possible to unify media, modes, networks, devices, application and real-time, actionable that users increasingly expect from their enterprise communications.

TDMA/CDMA/iDEN/GSM/HSDAP/EVDO/UMTS/LTE Cellular Technologies, Paging platforms and RF Systems

Telco Admin Engineers are;
Fully versed in all aspects of RF antenna, paging and cell system operation, installation, commissioning and turn-up as well as VSAT/microwave/fiber/copper transport systems maintenance, testing and troubleshooting including routine maintenance of HVAC.

Cellular collocate site; Strong familiarity with switching and transport facilities for trunk interconnections to main CO/BSC/BSS, power feed connection and common ancillary equipment/systems.

Cellular, Paging, WISP and RF systems; Experience in RF intermodulation isolation, interference avoidance, root cause investigation, hardline sweep, antenna system gain/loss analysis and RF Repeater power optimization, cell/sector handover testing and call processing/drop testing.

BSC/MSC/BSS/OSS facilities; Extensive hands-on with Nortel OMC-R/BSC and Ericsson RNC/BSS system operation, parameter configuration, site/cell RF datafill, software patch loading, network/cell KPI data analysis and trending, telco circuit cutover/troubleshooting, Tier II support to Field staff and NOC, service outage escalation SPOC, network/circuit documentation, QC prime and vendor liaison.